© 2018 Vibrant Learners Tuition Centre

Call Us: 07983534036   /   vibrantlearners@yahoo.com   /  328 Burdett Road London E147DL

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FAQ'S

 

HOLIDAY CLUB FAQ'S

 

What does my child need to bring on the day?

 

  • Vibrant Learners do not provide food at our holiday clubs.  A healthy and nutritious packed lunch is required. 

  • Please also bear in mind that refrigeration is not available in our settings.

  • Packed lunch recommendation: non-fizzy drinks, fresh and non-processed food such as fruit, vegetables, wholemeal bread and biscuits, raisins, natural yoghurts, crackers as well as ice packs, frozen gel or frozen juice drinks.

  • Drinking water is always available.

  • We recommend packing according to our unpredictable English weather. On any given day this should include sun cream, sun hat, waterproofs and warmer clothing.

  • We would also suggest clothes that you don’t mind getting messy due to our outdoor play philosophy and art & craft activities.

  • Please ensure all items brought to Vibrant Learners Holiday Club are clearly labelled. Please ensure children do not bring any valuable toys or belongings with them as Vibrant Learners cannot be held responsible if they go missing.

 

How does drop off and collection work?

 

  • Holiday Club drop off is at 10 am and collection at 4 pm. Please note Holiday closes promptly at 4 pm; there is a charge of £8 per 15 minutes for collections made after the advertised session end time.

  • The standard day runs from 10 am till 4 pm. Registrations will open at 10 am for this session and we encourage registering no later than 10:15 am.

  • We operate a secure drop off and collection system. A parent/guardian must sign all children in/out each day.

  • If there are any changes to your contact details since last attending a holiday club or any medical updates, please ensure this is communicated to head office.

 

Can my child be in the same group as a friend, brother or sister if they are different ages?
Vibrant Learners Holiday Clubs have activities suitable for all ages and we are able to accommodate mixed age groups for most activities. Therefore if your child would like to be grouped with friends or family they can choose to do so.

 

What happens if someone else needs to pick up my child?
Only the people listed in the child’s collector field on our booking system can pick up your child.  If someone who is not listed on your child’s collection field and is due to collect your child, you need to call us on 07983 534036. They will also need to bring photo ID. Any person collecting your child must be over 16 years of age.

 

My child is going to be absent or I need to cancel a session, what should I do?

  • You can cancel online. If you cancel with more than 2 weeks’ notice, then you receive a credit on your account. If you cancel with less than 2 weeks notice, then there is no credit.

  • Vibrant Learners do not offer cash refunds for any booking cancellations:

  • We are, however, able to swap Holiday Session days to alternative dates within the same holiday period. As long as we have 7 days’ notice.

 

What if my child requires medication whilst at the club?
Any child requiring medication, including inhalers, cannot attend until we have our own supply of the medication. Vibrant Learners can only administer prescribed medication.  Please ensure you hand any medication required to the Club Manager with a Permission to Administer Medicine form. Vibrant Learners Head Office can email this form to you prior to your child attending. If your child requires regular medication, we recommend that you supply the Club with extra medication which can be stored to avoid regular transfer. Please do not forget to collect any medication from us at the end of the holiday.

 

 

Is there a booking deadline for Holiday Club sessions?
Subject to availability and sufficient staffing levels, Vibrant Learners can take bookings right up until the club is due to start as long as you have registered. All children must be booked with their place confirmed by the system before attending. If your child attends the club without a prior booking, we may have to turn them away depending on availability of places for that day.

 

 

How do I know if you have available spaces?
Call us on 07983 534036 or email us on vibrantlearners@yahoo.com

 

 

Do I have to book the whole week/month/term?
The system is very flexible and (subject to availability) you can book for individual sessions or for the whole of the Holiday period.

 

What if I need to cancel my booking?
If you are wanting to cancel with 14 days’ notice then you are able to cancel this yourself by calling us 07983 534036 or email us on vibrantlearners@yahoo.comand you will receive a credit. However, if you are wanting to cancel with less notice we will not be able to give you credit for the sessions.